Refund, Returns & Cancellation Policy
Effective Date: August 10, 2026
BlackLaceDoms.com is operated by ILifeLeaders Foundation & LuvnOurLife Foundation, private entities located in New South Wales, Australia.
We want customers to receive the products they ordered and for those products to be supplied as described.
Because we sell digital products and physical products manufactured specifically in response to customer orders, different refund and return conditions apply depending upon the type of product purchased.
Nothing in this policy is intended to exclude, restrict or modify any rights or remedies that cannot legally be excluded under applicable consumer protection laws, including the Australian Consumer Law where it applies.
1. Digital Products
Due to the nature of digital products, purchases of digital downloads, digital content and other electronically delivered products are generally final once the product has been supplied, downloaded or access has been provided.
We do not normally provide refunds because:
If a digital product is defective, materially different from its description or cannot reasonably be accessed because of a problem with the product or our delivery system, please contact us so that we can investigate and, where appropriate, provide a replacement, correction, renewed access or refund.
2. Print-on-Demand Products
Our physical products are produced using print-on-demand manufacturing.
This means products are generally manufactured specifically after an order is placed rather than being held as pre-manufactured inventory.
For this reason, we do not normally accept returns or provide refunds simply because you changed your mind, ordered the wrong size, selected the wrong product or no longer want the item.
Please carefully review product descriptions, sizing information, designs and other product details before completing your purchase.
3. Damaged, Defective or Incorrect Products
If your physical product arrives damaged, defective, incorrectly printed or materially different from the product you ordered, please contact us through the Contact Form on BlackLaceDoms.com.
Please provide:
We may need this information to verify the problem with our manufacturing or fulfilment provider.
Where a product is confirmed to be defective, damaged, incorrectly supplied or otherwise covered by applicable consumer guarantees, we will provide an appropriate remedy, which may include replacement, repair or refund depending upon the circumstances and applicable law.
4. Incorrect Size or Product Selection
Customers are responsible for reviewing product descriptions and available sizing information before ordering.
Because print-on-demand products are manufactured specifically for each order, we generally cannot offer refunds or exchanges where the customer selected the wrong size, colour, design, variation or product.
This does not affect your rights where the product supplied is different from what you ordered, incorrectly labelled, defective or otherwise fails to comply with applicable consumer guarantees.
5. Order Cancellations
Print-on-demand orders may enter production shortly after payment has been confirmed.
Once production has commenced, an order generally cannot be cancelled or changed.
If you need to request a cancellation or modification, contact us through the Contact Form as soon as possible.
We cannot guarantee that an order can be stopped once it has been submitted for production.
Digital orders cannot normally be cancelled once the digital product has been supplied or access has been provided.
6. Shipping Problems
Delivery estimates are estimates only and may be affected by circumstances outside our control, including carrier delays, customs processing, weather conditions and local delivery disruptions.
A delayed shipment does not automatically qualify for a refund.
If tracking indicates that an order has been lost in transit or the order has not arrived within a reasonable period after its expected delivery date, please contact us so that we can investigate the shipment with the fulfilment or delivery provider.
Where appropriate, we may arrange a replacement or other remedy.
7. Incorrect Delivery Information
Customers are responsible for providing accurate delivery information when placing an order.
We are not responsible for orders that cannot be delivered because an incorrect or incomplete address was provided by the customer.
If an order is returned or requires reshipment because of incorrect information supplied during checkout, additional production or shipping charges may apply.
8. Refused and Unclaimed Deliveries
If a shipment is refused, not collected or otherwise returned because of circumstances within the customer’s control, the original product and shipping costs may not be refundable.
Any costs associated with reshipping the product may be the responsibility of the customer.
This does not affect any rights you may have where the refusal resulted from a defective, damaged or incorrectly supplied product.
9. Refund Method
Where a refund is approved, we will generally attempt to issue it through the original payment method where technically possible.
Processing times may vary depending upon the payment provider, financial institution or cryptocurrency payment service involved.
For cryptocurrency transactions, technical limitations and changes in cryptocurrency value may affect how refunds can be processed. Where a refund through the original transaction method is not technically possible, we will advise you of the available options.
10. Cryptocurrency Payments
Cryptocurrency values may fluctuate significantly between the time an order is placed and the time a refund is approved.
Unless required otherwise by applicable law, an approved refund relates to the monetary value of the eligible purchase and does not entitle the customer to benefit from subsequent changes in the market value of the cryptocurrency used for payment.
Any blockchain, network or processing fees that are outside our control may not be recoverable.
11. Chargebacks and Payment Disputes
If you believe there is a problem with your order, we encourage you to contact us first so that we have an opportunity to investigate and resolve the issue.
Fraudulent or abusive chargebacks may result in the suspension of associated customer accounts and may be contested using relevant order, delivery and transaction records.
Nothing in this section limits a customer’s legitimate right to dispute an unauthorized transaction or exercise rights available through their payment provider or applicable law.
12. Australian Consumer Law
Our products and services may come with guarantees that cannot be excluded under the Australian Consumer Law.
Where the Australian Consumer Law applies, you may be entitled to a repair, replacement, refund or other remedy where goods or services fail to satisfy applicable consumer guarantees.
Nothing in this Refund, Returns & Cancellation Policy is intended to exclude or limit those statutory rights.
13. International Customers
Customers outside Australia may have additional consumer rights under the laws applicable to them.
Where mandatory consumer protection laws apply to a transaction and cannot legally be excluded by contract, this policy will operate subject to those rights.
14. How to Request Assistance
All refund, replacement, cancellation and return enquiries must be submitted through the Contact Form available on BlackLaceDoms.com.
Please include your order number and sufficient information for us to identify your purchase and understand the issue.
We do not provide telephone or direct email support.
15. Changes to This Policy
We may update this Refund, Returns & Cancellation Policy from time to time.
Any updated policy will be published on this page with a revised Effective Date. The policy applicable to a purchase will be subject to the consumer rights and contractual terms applicable at the time of that transaction.
